Viewing entries tagged with 'workplace diversity'

Resumes, Recruitment and Racism

Posted by Michael Dove on 23 December 2015

123rf12347507s It is often said that first impressions count. When we prepare for interviews or meeting new people, many of us prepare by dressing, grooming and presenting in a way that we think will help our cause. We take care with the way we talk and our body language, so as not put ourselves at...

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First There was IQ, Then EQ. Now we Have CQ

Posted by Michael Dove on 25 September 2015

Collage small It is no longer sufficient for us to be merely outstanding on the traditional measures of literary, computational and conceptual intelligence. And while high emotional intelligence goes a long way to promote the importance of communication, empathy and customer-centricity, there is another important dimension. With the globalisation of organisations, products and services, readily accessible international travel and burgeoning...

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Challenging the Culture of Acquisition vs Retention

Posted by Anne Macindoe on 10 December 2014

131125.acquisition Depending on which ‘expert’ you believe, the cost of acquiring a new customer can be four, six, ten times or more the cost of looking after the customers you’ve got. Whatever the number, one conclusion can be drawn. It is dramatically more expensive to recruit new prospects and convert them into buyers than it is...

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Too Much of the Same Thing?

Posted by Anne Macindoe on 11 September 2014

123rf8235760s Sales and Profit. Revenue and Growth. Income and Overheads. All too familiar business terminology. At this time of year, when teams in nearly every organisation are furiously planning a growth-fuelled future, how many will count on the one secret weapon with proven returns? A culturally diverse workforce expands thinking, strengthens your team and has a direct...

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